Now 10 pm and the room is 80 degrees and the AC is not even turning on! Needless to say i was not a happy camper and told The manager, Justin Jefferson, if he had done his job and switched us 6 hrs ago this would not have been a problem! Instead of being apologetic, he was rude and basically told me they will switch my room tomorrow and he is giving me 50% off tonight and actually WALKED AWAY! The front desk agent and i was left standing there flabbergasted! The poor is trying his best to talk to me, basically doing the job the MANAGER should be doing! Apparently AC is a problem at this property as i overheard another agent telling a guest over the phone to ‘just open your window’? I have filed a complaint with Marriott corporate as leaving a paying guest in an hotel room degrees with NO AC cannot be ok? Depending on what room correction i am given tomorrow, formal complaint to The Department of Consumer and Worker Protection (DCWP) might be in order? Update after check out : We did received the 50% discount on our first night’s rate of $323.95, but they ‘re-rate’ our night instead of taking out 50%, not sure if this is an effort to ‘hide’ the fact that they had to give a 50% discount for an unfit to occupy room? Received a standard reply from Geetika Ghai to ‘email’ her back to further discuss? I know this game they will never follow-up, which is why i am posting this updated review as Tripadvisor reviews cannot be updated, just cancel and repost. THE ROOM THEY GAVE US HAS NO WORKING AC upon checked in, and after dealing with two maintenance call with no results, we stepped out for dinner. Original review posted on May 10th, 2024. If you're visiting NYC, you should be out doing stuff, not sitting around the room. We did not have time to take advantage of the gym, the pool, the sauna, and stuff like that, but they looked nice. It can be rough around the edges, but it's clean and comfortable at the end of a long day of sightseeing. We were able to upgrade the second half of our stay to a room with a larger bed and an in room bathroom. This meant we had to scan our key on one of the bathroom doors to get in, but once inside we had privacy while we got cleaned up. ![]() ![]() We had a semi-private bathroom, which was down the hall. ![]() The first had a bunk bed and was quite small, but the bed was comfy and the room was clean. You're right next to Central Park and Columbus Circle. The West Side YMCA is definitely a no frills place to stay, but the location is excellent.
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